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BOX OFFICE

You can book your tickets in various ways. For each ticket bought there is an additional £1 booking fee that supports the running of the theatre.

Online

Book your tickets online via TicketSource and your tickets will be emailed to you for printing at home or for showing to our Front of House staff on your mobile device.

They can be posted to you for an additional fee of £1.75 per booking. This is set by our ticketing provider.

If you have any problems or questions, drop us an email at tickets@headgatetheatre.co.uk

Email

Email us at tickets@headgatetheatre.co.uk with your ticket request, giving the details of the production, the date and a telephone number to contact you, and we will deal with it within 24 hours.

Phone

We offer an actively managed telephone answering service and will call you back. We recommend booking using our online services if at all possible.

Online

Online

Book your tickets online via TicketSource and your tickets will be emailed to you for printing at home or for showing to our Front of House staff on your mobile device.

They can be posted to you for an additional fee of £1.75 per booking. This is set by our ticketing provider.

If you have any problems or questions, drop us an email at tickets@headgatetheatre.co.uk

Email

Email

Email us at tickets@headgatetheatre.co.uk with your ticket request, giving the details of the production, the date and a telephone number to contact you, and we will deal with it within 24 hours.

Phone

Phone

We offer an actively managed telephone answering service and will call you back. We recommend booking using our online services if at all possible.

Terms and Conditions of Sale

All ticket bookings are subject to Headgate Theatre Terms and Conditions of sale. Additional terms and conditions will apply for tickets booked online.
We are moving to a cashless booking system and request all payments to be made by card where possible. If you have difficulty in using a card, then please ring us and we will try and resolve the issue for you.

Refunds, resales and exchanges

We do not under normal circumstances offer refunds on the sale of tickets purchased unless a production is sold out. The resale and exchange of tickets may be made in certain circumstances, subject to management discretion.
In light of the current situation, we currently have a temporary policy.

Lost tickets

If you lose your tickets, don’t panic! We will ask you a few security questions to make sure that you are the person that bought the tickets and then reprint or re-email them. Please allow plenty of time before the start of the performance for us to do this.

Headgate Theatre Gift Vouchers

We sell our own gift vouchers, available in any denomination, valid for one year and usable for any ticket purchase at the Headgate Theatre. Unfortunately we are not able to accept National Theatre Tokens. If you have any problems or questions, call us on drop us an email at tickets@headgatetheatre.co.uk

FREQUENTLY ASKED QUESTIONS

If we don’t answer your question below it may already be answered on another page of our website. Alternatively you can call us on 01206 366000 or email tickets@headgatetheatre.co.uk

What provision is there for wheelchair users and those with an assistance dog?

Full details about the accessibility of the theatre to those with a disability.

Can I get a refund or exchange my ticket?

How long is the performance / I need to book a taxi in advance?

For many of the productions at the theatre, the running time may not be available until the dress rehearsal the day before the first performance. When you arrive at the theatre the finish time will be shown in the main foyer behind the desk, and on a clock near the lift. Otherwise, please contact the Box Office for details on the day. If it is not staffed, then we will respond to messages as soon as possible.

What time does the Box Office and the Bar open?

Normally, both the Bar and Box Office open 45 minutes before the show starts.

What happens If I’m late for a performance?

We’ll get you to your seat at the earliest opportunity, avoiding disturbing the audience and performers. Sometimes this won’t be until the interval and in the meantime you may be asked to sit towards the back of the auditorium if there is room. Otherwise the performance can possibly be seen on a TV screen in the bar so you don’t miss any of the action.

Do you have a cloakroom?

There is a cloakroom area on the first floor adjacent to the lounge/bar area. Large items such as rucksacks and full shopping bags are not permitted in the auditorium as they may cause a fall or impede any emergency exit required. These items can be stored separately if you ask our front of house team when you arrive. There is no charge and items are left at the owner’s risk.

Will there be any strobe or special effects such as smoke, haze or gunshots during the performance?

This may not always be known until the day of the first performance. Please check the entry on Ticketsource or contact the Box Office at the time of your booking and we will do our best to resolve your query.

What does the guidance in a show description mean?

Some of the events have guidance relating to the content such as language, violence or sexual content. The entries in our brochure and publicity material are provided to us by the production company, and we do not take responsibility for any omissions in their material. Some performances may contain material or tackle subjects which are not suitable for a younger audience. It is at the discretion of the parent or guardian whether a show is suitable. Adult age ratings are not subject to discretion and are enforced to protect vulnerable audiences from mature material. If you have any concerns, please contact the Box Office where they will be happy to advise.

Can I take photos or video during the show?

Not usually, no. Please don’t whip out your fancy smartphone or camera during a performance. The making of recordings or photography, with or without flash, is forbidden unless prior permission has been obtained. Ignoring this can get you removed from the venue.

Do you serve food before your shows?

We do not offer food at theatre, other than snacks available at the bar.

Are drinks allowed in the auditorium?

We have a flexible policy on this which is determined on an event by event basis, depending on the size of the audience. Our Bar and Front of House volunteers can advise at the time of your visit. Drinks are not allowed for front row seats as there is a risk of spillage onto the stage.

Do you hire out costumes?

Unfortunately, we don’t run a costume hire service.

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